I am always amazed at all the apps available for my iPhone. Seems like I find a useful new app every week and could find more if I took time to look. I think the experiences that business users are having with their iPhones will impact what they expect from information systems in their business.
The ability to get an app instantly for whatever I want to do will be an expectation that IT departments will be challenged to meet. Users always want and need more functions, and IT always has a backlog. How can an IT department get all the iPhone developers in the world to work on their problems?
An app they can use with no training and no training manual will be what users expect and IT departments will need to learn to deliver. Apps that deliver a great user experience are the order of the day. How can users learn to deal with the complexities of specific business processes as easily as they can use their iPhone to do things they already understand?
A few small pages containing icons give me access to all the things I can think to do on my iPhone, but does that really compare to the the long list of business functions a user in a big company might need to use? IT departments will have to find ways to simplify the number and complexity of functions a user needs at the same time they continue to provide more functionality.
Lots of challenges ahead! Thanks, Apple, for raising the bar. What is your company’s development team doing to meet those challenges?